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Returns and exchanges

1. How do I request a return?

If you would like to return or exchange an item, please request a “refund” from your User Dashboard.  Each seller on EntrepeTeens has a Stall policy, which details how they manage cancellations, refunds, and returns – will is detailed in the product description.
You need to ensure you meet the seller’s eligibility criteria first – you can communicate with the seller from your User Dashboard by raising a Support Ticket.  It is up to the seller if they will refund, exchanged or accept an order cancellation.

To request a return or raise a Support Ticket :

  • Go to EntrepeTeens
  • Click on the icon “Log In” button at the top right corner of the page
  • Click on your profile icon at the top right corner of the homepage.
  • Click on ‘‘Orders’’
  • Locate the order that includes the product you want to return
  • Click on Refund on the menu to the right
  • Follow the provided instructions to complete the request
  • Once your request is submitted, you will be contacted and receive further instructions from the Seller.

Please note sellers on EntrepeTeens aren’t required to accept returns, exchanges, or provide a refund unless stated in the description of their listing.

2. What are the return exceptions?

Some items – due to their nature – cannot be returned. These exceptions are under the general guidelines of EntrpeTeens’s Return Policy

Non-returnable items – personalised or customised items, perishable goods, digital downloads
Final sale items – Some products may be marked as “Final Sale,” indicating that they are not eligible for returns or exchanges.
Used or damaged items – Products that have been used, altered, or damaged by the customer may not be eligible for return – unless they have a manufacturing defect
Clearance or discounted items – Some sellers may exclude clearance or heavily discounted items from their standard return policy.
Timeframe limitations – The return policy specifies a timeline within which customers can initiate a request – 5 working days
Hygiene and health-related items – intimate apparel, beauty products
Gift cards or vouchers – Gift cards, vouchers, or Stall credits may not be refundable or redeemable for cash

Note – our EntrepeTeens are starting their businesses, are learning and many are quite young – their products are handmade and may have some minor flaws. Please use your discretion when requesting a refund or return from them. Rather provide feedback, which they can use to improve on their service.

3. Where do I find the seller’s return policy?

The Seller’s return policy can be found on their Stall and on their product listings.

  • Search for a specific product or Stall on the homepage.
  • The Stall policies are either included in their description of their Stall or on the detailed product description

4. How do I receive help with my return?

5. Who do I return my product to?

All products are returned to the Seller from whom you purchased your product. Details regarding collection will be communicated to you by the Seller after you have submitted your return request.

6. How do I return an item?

  • Agree on the delivery return method with the Seller
  • Agree on the delivery location
  • Safely and securely package your products to ensure their protection during transit
  • Clearly indicate your order return reference number on the parcel’s outer packaging
  • Include all accessories and parts that were originally sold with the product
  • Return your order

7. Will I be refunded for my return?

The Seller’s policies will determine if you will be refunded for your purchase. If Sellers do accept returns – in most cases, they will provide you with Stall credit

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